General Shipping Information

Customer Service

For questions about orders already placed, please call our customer service department at 800-SEND-ALE [800-736-3253] Monday through Friday, 8-5 PM, PST or email us at customerservice@aleinthemail.com.

Extended Holiday Customer Care Hours
[Commencing the Monday after Thanksgiving through December 24th.]
Monday to Friday, 5:30 AM to 6 PM Pacific Time
Saturday and Sunday, 8 AM to 4 PM Pacific Time

Order Cut Off Deadlines - Month To Start First Shipment

Beer & Wine Clubs: You've got the option of starting each club membership in any month that you choose. If you select the default, Next Available Month, any orders placed after the 15th of any month for all Wine and Beer Club memberships will begin in the following month.

Party Pail Orders: All Party Pail Orders are shipped the next Monday following the date your order was placed. If your order is placed on a Monday, it will be shipped the following Monday. Please allow 7-10 business days for shipping.

Special Holiday Ordering Notes: In order to accommodate your last minute shopping needs, our Holiday order cut off date for all products is extended to December 20th. In the month of DECEMBER ONLY, Beer & Wine club orders placed after the 20th will commence in January.

Delivery Schedules and Timeframes

Beer & Wine Clubs: All shipments are sent from our consolidation centers between the 15th and 25th of each month via UPS, Federal Express, and several other Ground services. Please allow for 7-10 business days for your shipments to arrive.

Party Pail Orders: All Party Pail Orders are shipped the next Monday following the date your order was placed. If your order is placed on a Monday, it will be shipped the following Monday. Please allow 7-10 business days for shipping.

Gift Orders & Gift Announcements

You can create your own customized gift card right from this web site that provides you with something to give to your gift recipient immediately! Just click on "Print Gift Card" from any page on the site and follow the easy instructions that allow you to either print or email your gift card. If you have any questions, give us a call at 800-SEND-ALE [800-736-3253] and we'll be glad to help!

Adult Signature Requirements

Beer or wine shipments are sent via Airborne, Federal Express UPS, and other local ground service carriers with an "Adult Signature Required" sticker on each box. It is best to have your shipments delivered to a location where a person over 21 will be there to sign for it. All carriers make three delivery attempts and will leave a message after each attempt, indicating the date and time of the attempted delivery. After the third attempt, your shipment will be routed to the local consolidation center closest to your shipping address and you will have 10 days to pick it up before it is shipped back to our consolidation center.

If you need to change the delivery address at any time during your membership, you may simply call us at 800-SEND-ALE [800-736-3253] to do so. On a side note, we've intentionally packaged our shipments in a very non-descript, brown corrugated box. Many of our customers are comfortable in having their shipments sent to a daytime location.

Shipping Alcoholic Beverages

All alcoholic beverage products purchased on this site are sold in the State of CA. Legal title passes to the buyer in CA effective receipt of your check or approval of your credit card charge. Note that packages may ship from a state other than the state you are shipping to and that we make no representation to the legal rights of anyone to ship or import alcoholic beverages across state lines. The buyer is solely responsible for the shipment of alcoholic beverage products. By placing an order with us, you authorize us to act on your behalf to engage a common carrier to deliver your order. Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. By placing this order, you represent to us that you are at least 21 years old and that the person to whom delivery will be made is also at least 21 years old. When the alcoholic beverages associated with this order are delivered, the person receiving the delivery will be required to show identification proving that he or she is at least 21 years old.

Purchase Agreement

I agree that the birth dates of both billing and shipping contacts, and that the driver’s license of the billing contact associated with the order(s) that I have placed are correct.

I agree that the recipient(s) of any beer or wine club orders placed on this web site are over 21 years of age. I understand that any information related to this order that is false is considered to be fraudulent by the purchaser and that any misrepresentation of age will be prosecuted to the fullest extent of the law.

Furthermore, by placing this order, I represent that I am purchasing this product solely for personal use, or as a gift, and are not engaged in any sort of law enforcement activity.

Shipping Restrictions

Shipping Outside of the U.S. - At this time we cannot ship any of our services outside of the US.

States We Cannot Ship To - There are several states that we cannot ship to including: AK, HI, ME, UT, or other areas where prohibited by law. Several states require the direct shipment of alcohol to be bulk transported into the state where a wholesaler will take possession and then it is distributed by a local shipper to a retail customer which is why many companies are not able to ship to certain states.

Returned Shipments

If you are not able to receive your shipment within the 3 attempted deliveries AND you did not pick up your shipment within the allotted period, your box will be shipped back to us at which point you have 2 options.

1. You may either pay a re-packaging/re-shipping fee and have your shipment repacked and resent to you, OR
2. You may opt to have your account credited your monthly charge less shipping and handling charges.

Address Changes/Membership Extension & Terminations

Please be sure to call us before the 1st of the month to make all account related changes such as membership renewals, address changes, & terminations. Address changes made after the 1st may require a repackaging and re-shipping charge. Direct requests by your or your gift recipient to the shipping carrier to re-route a shipment in transit or address corrections made by the carrier to the to the shipping address that you've provided may incur an additional processing fee of $5.00.

Damaged Shipments

We're happy to report that our monthly breakage is well under 1%. And if you're one of the unlucky ones, we'll take care of you! If your shipment arrives damaged, please call us immediately toll free at 800-SEND-ALE [800-736-3253] or email us at customerservice@aleinthemail.com and report the incident for a prompt resolution.

Shipment Frequency

You may choose to have your shipment sent bi-monthly, every third month, every fourth month or whatever frequency works best for you by calling our toll free number above. Additionally, you may change your shipping frequency at any time.

1-800-SEND-ALE
e-mail: customerservice@aleinthemail.com